Nancy Bandy was in town on March 12 to present two seminars.
The morning session was titled “Service Skills for the Service Professional,” and the afternoon session was titled “Customer Loyalty: Managing your Most Valuable Asset.”
Nancy always puts on a great seminar, and she received very favorable reviews!
Based on the attendance and the reviews, we will be sure to have her back in Cleveland in the not-distant future.
As always, watch your email for upcoming classes.
We had an extremely successful meeting at Nido Italia in Little Italy. We had record attendance with a lot of interaction between associate members and contractors. The meeting began with appetizers and cigars on the patio. We then moved to the dining room for an...
Tom Martin Jr. (T.H. Martin), John Sindyla (SMACNA), Rick Bukovec (Diversified Piping) and Todd McKeever (MAPIC Executive Director) attended the CEA Legislative Conference and had meetings with U.S. Sen. Bernie Moreno and Sen. John Husted's staff.
Plumbing Service Contractors Conference May 19 - This two-day conference will cover all aspects of plumbing service, starting with the basics and covering customer service, profits and cash flow, incentives, labor and lone worker safety. The format combines...